Terms and Conditions

Home Terms and Conditions

Local and Interstate Move

➤ Above prices are inclusive of Insurance price and GST.

➤ If there are any stairs, $25/per flight will be charged.

➤ Door to door billing – We will take care of everything from start to finish.

➤ After the first 2 hour, all jobs are billed in half hourly increments.

➤ If a truck does more than one trip fuel charges may apply.

➤ If there is a toll point in between pick up and drop off customers will be charged.

➤ Timers start as soon as professionals reach the pickup point and end once the unloading is done.

➤ Company not charged for Dismantling and assembling along with heavy duty blankets, all the truck are equipped with high tech trolly and toll box.

➤ If distance is more than 60kms travel charges may apply.

➤ If you cancel the booking before 48hrs of your job, a cancellation charge of 1hr as per your quoted price may be you need to pay for 1hr as per your quoted Full payment is requested before completing

➤ The Services are provided within normal working hours of the Company, which are 9:00 a.m. to 7:00 m. from Monday to Friday ,09:00 am to 06:00 pm for weekends, excluding public holidays. Unless otherwise agreed by the Company upon payment of surcharges, the Company does not normally perform the Services on Weekend or any public holiday. Where the Services are not completed within the normal working hours on the dates stipulated in the quotation, the Company may upon the request of the Customer continue to perform the Services beyond the normal working hours for a surcharge or carry on the Services on subsequent dates to be agreed with the Customer at an extra charge.

➤ Any quotation submitted by the Company to provide the Services shall be open for acceptance for a period of 15 days following the submission thereof, and shall thereafter be deemed The Customer accepts the quotation by either signing and returning the acceptance form attached to the quotation, or by instructing the Company to perform the Services pursuant to the terms of the quotation. The quotation may be withdrawn by the Company prior to acceptance. Any quotation is based upon the details provided to the Company by the Customer as regards the Goods and / or Fixtures and the Services requested by the Customer in relation thereto. If any such detail provided by the Customer shall be incorrect, the Company may adjust its charges accordingly.

➤ Once accepted, the quotation and all the terms therein shall be In so far as the term or terms of the quotation are inconsistent with the terms herein, the terms of the quotation shall prevail to the extent of the inconsistency. If the Customer wishes to cancel or terminate the Contract before its full performance by the Company, the Customer shall be liable to pay a cancellation or early termination charge in a sum specified in the quotation to compensate the Company for any loss it shall sustain by reason of such cancellation or early termination. Such charge shall be without prejudice to any rights that the Company may have against the Customer in relation to such early termination.

➤ The Company, to the exclusion of the Customer, shall decide how the Services are to be provided, and may vary its decision from time to time. Any period of time within which the Company is to perform any part of the Services is an estimate only, and whilst the Company will use all reasonable endeavors to perform the Services at and within the agreed time, it shall not be liable for any loss or damage whatsoever (whether direct, indirect or consequential) arising from a failure to do so.

➤ The Customer shall ensure that adequate access is available to all relevant premises for the purpose of performing the The Customer shall: (i) in respect of the Removal Services (a) promptly supply the Company with any information concerning the nature of the Goods which the Company may request; (b) in relation to the Goods, comply with all applicable laws, regulations and requirements relevant to the Company’s provision of the Removal Services; (ii) in respect of the Handyman Services (a) promptly supply the Company with any information concerning the Fixtures including their type, nature, structure, characteristics, dimensions, operational guides as to application and use (if any), and other information which in the opinion of the Company should be brought to the attention of the Company for the proper and efficient discharge of its duties in performing the Services. (b) In relation to the installation of the Fixtures, comply with all applicable laws, regulations and requirements relevant to the Company’s provision of the Handyman Services which comes at an agreed additional cost e.g. Carpentry, drilling, plumbing, DTH or other electrical and electronic equipment’s removal or fixing etc. (iii) in either case, not submit any Goods and / or Fixtures which are or include any dangerous, explosive, corrosive or other substance harmful to either person or the property of the Company or of others. The Customer agrees that if any Goods and / or Fixtures are submitted in contravention of this paragraph and loss or damage is thereby caused to the Company (whether directly or indirectly), the Customer will indemnify the Company against such loss or damage.

➤ While rendering relocation services the company excludes i) Split pickup/ multiple pickup and/or deliveries ii) Plant removals / Crating of Any Item if not mentioned in the respective quotation iii) Long carry, society/elevator charges and parking charges iv) vehicle detention, if any v) Storage in transit and any force majeure situation vi) any Government taxes or Octroi /Toll / Entry Tax/, if applicable vii) collection vii) special handling charges for items which cannot be accessed through elevator (hoisting/stair carry)

➤ The Company shall, as soon as is practical after receiving the Goods and / or Fixtures, provide the Customer with a packing list for The list shall not specify or imply the contents of any closed container or warrant or imply that the Goods of Fixtures are in good, or any particular, state or condition.

When the Customer wants to recover the Goods or part of them from storage, it shall give the Company such period of notice as shall be specified by the Company from time to time. If less notice than is required by the Company is given, the Company will use all reasonable endeavours to retrieve and deliver the relevant Goods by the requested time but shall not be responsible for any loss or damage arising from any failure to do so.

➤ In consideration of the provision of the Services by the Company, the Customer shall pay to the Company:- (i) such charges for the Services as quoted in the quotation, or where there is no such quotation, such charges as calculated by reference to the Company’s scale of charges in force from time to time which scale is available for inspection upon request; and (ii) any out of pocket expenses incurred by the Company in the provision of the Services; and (iii) additional charges which are incurred by the Company by reason of the Customer having altered his instructions to the Company in relation to the Services. The Insurance does not cover loss or damage arising out of the acts of government, customs authority or official confiscation. It also does not cover loss/damage of the goods packed by owner and or Jewellery/cash, deeds, traveler’s cheque, plants, gas cylinders, alcoholic beverages, contraband or other restricted items.

➤ Internal damages of any kind are also not covered under Insurance Coverage unless there are signs of external physical Any external damage must be noted on the packing inventory on the day of delivery. This pertains to any and all electronic items, i.e. computers, speakers, etc.

➤ Notwithstanding any other remedy available to the Company, the Company shall have a lien over all Goods and / or Fixtures in its possession or under its control in respect of any sums due to the Company by the Customer. Notwithstanding that the Company shall have a lien over any Goods and / or Fixtures, the Customer shall continue to be liable for any and all charges arising from the provision of the Services until all sums due to the Company have been received by it. If the Company exercises its right of lien on the Goods and / or Fixtures and such lien is not discharged within three months, then the Company shall be irrevocably authorised to sell or otherwise dispose of all or any of the Goods and / or Fixtures subject to the lien and apply the proceeds in or towards payment of the sums due to the Company, without notice being required to be given to the Customer.

➤ The Customer warrants and undertake that all Goods and / or Fixtures in respect of which the Company is to provide the Services are either owned by the Customer or legally in its possession or under its control, and that the Customer is able to deal with the Goods and / or Fixtures as contemplated herein. The Customer agrees to indemnify the Company against any loss, damage or claim made against the Company arising from any lack of authority of the Customer to contract with the Company for the Services, or any breach of the warranty or undertaking given by the Customer under this paragraph.

➤ Notwithstanding anything to the contrary herein the Company shall in no event be liable (whether in negligence or under contract) for: (i) in respect of the Removal Services: (a) indirect, consequential or other loss arising from the Customer as a result of the Goods not being available to the Customer at any time for any reason; (b) loss or damage caused by any event of force majeure including, without limitation, storm, fire, flood, explosion, theft, acts done with malicious intent by any person, or any other event outside the control of the Company; (c) Loss or damage arising from the natural deterioration of the Goods; (d) Loss or damage arising from any act or omission of the Customer or any other person acting on the Customer’s behalf including a failure to declare or false declaration of value (and so that the Customer shall indemnify the Company accordingly); (e) Any other loss or damage of whatever nature, including but not limited to any loss of or damage to any internal parts of any object, unless the Customer is able to prove that the same is directly attributable to the negligence of the company.

➤ No liability for damage to Goods and / or Fixtures will be accepted by the Company unless the Company has been given a reasonable opportunity to inspect such Claims if any, which have been lodged in writing would be entertained by the third-party insurance agent and not the company, under any circumstances.

➤ The Customer undertakes that no claim shall be made against any servant or agent of the Company which imposes or attempts to impose upon him any liability whatsoever in connection with the Services and, if any such claim should nevertheless be made, to indemnify the Company against all consequences thereof. Without prejudice to the foregoing, all such servants or agents shall have the benefit of all provisions herein as if such provisions were expressly for their In entering into any contract incorporating these conditions, the Company, to the extent of those provisions does so not only on its behalf but as agent and trustee for such servants and agents. Payment needs to be done prior to packing / dispatch by cheque / credit card with card fee as applicable. As a special case credit till the time of delivery can be given with terms and conditions. In any case if the payment is not cleared before delivery the company reserves the right to withhold the delivery till the complete payment is received.

➤ Company not providing insurance for those goods / stuff which customer not mentioned in inventory

Compensation and Repairs

➤ We use Professional and certified handyman. If your goods are damaged and taken for repair, we will repair them as close to their original condition as possible.
We will not compensate for any consequential loss or loss of value.

➤ We will not pay repair costs where these are likely to exceed the pre-damage market value of the item – in these cases we will offer compensation to the market value.

➤ Where a replacement or compensation is offered, this is not a “new for old” service. The valuation will take into account the age, depreciation, and wear and tear of the item. If there is a dispute regarding the valuation of an item, it will be assessed by an independent licensed auctioneer, or a person nominated by our insurance company.

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